01Understand the site
A useful service plan starts with the building: its traffic, finishes, access and the expectations of the people who use it.
- Spaces and surfaces to maintain
- Access, circulation and site constraints
- Priorities identified with the manager
02Define the mandate
Document what needs to be done, when and by whom. A clear scope gives the manager and the team the same reference.
- Tasks, frequency and exclusions
- Schedule and access arrangements
- A contact and follow-up method
03Organize the service
Prepare the team and coordinate the work around the building’s operations. Keep useful information accessible to the people involved.
- Site instructions and priorities
- Planned recurring or targeted service
- Unexpected conditions reported
04Review and adjust
Use field observations to discuss what needs attention and what should evolve as the property’s reality changes.
- Findings and corrective work
- Follow-up with the manager
- Adjustments to the agreed scope